Refund policy

RETURNS & REFUND POLICY

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@azuraandbloomequestrian.com. Please include your order number, reason for return, and any relevant details, and write “RETURN REQUEST” in the subject line. We aim to respond within 2 working days.

If your return is approved, we will provide instructions on how and where to send your item.

Return shipping costs are the responsibility of the customer. Parcels remain your responsibility until they reach us, so we strongly recommend using a tracked service and retaining proof of postage.

Once your return has been received and inspected, please allow up to 7 working days for your refund to be processed. Refunds will be issued to your original payment method. If there are any issues with your return, we will contact you directly.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will assess the issue and work quickly to resolve it.

Please note: We do not accept returns on sale items, gift cards, or personalised products (if applicable).